Help Center

Questions? Straight answers.

Everything about our fabric, sizing, shipping and care — in plain language. Still stuck? We're a message away.

What it's made of

Yes. Every piece is 100% Peruvian Pima cotton — never blended with polyester, spandex, or any synthetic fiber. We make this non-negotiable because it's what we'd demand for our own kids.

It's pre-washed to minimize shrinkage. Wash cold and air dry (or tumble low) and it stays true to size — and gets softer each time.

Pima's longer fibers make it softer, stronger and more breathable — without shortcuts. Here's the full breakdown →

Sizing

Finding the right fit

Yes. Our sizing follows standard US baby sizing. Check the size guide for exact measurements — when between sizes, we recommend sizing up.

Return or exchange it within 30 days, no questions asked. Open the size guide →

Getting it to you

Orders ship within 2 business days. US standard delivery is typically 3–5 business days after that.

30 days, hassle-free. If it's unwashed and unused, we'll refund or exchange it — no hoops.

Yes — international shipping is available at checkout, with rates and timelines shown before you pay.

Care

Keeping it soft

Cold water, gentle cycle, then tumble dry low or air dry. Pima actually gets softer with every wash rather than wearing out.

Low heat, yes. Avoid high heat — same as any natural fiber — to keep the fabric and fit at their best.

Still have a question?

Real humans, quick replies.

Reach us however's easiest — we're happy to help you choose.

Email us hello@shoparubana.com

No more questions? The softest start for your baby is one tap away.

Shop 100% Pima cotton